You're a valued customer

I spent $300+ a month with Telstra. I recently got a call from them telling me how much Telstra values my loyalty, and what a valued client I am. I don't like to be rude, I did not tell him that I use Telstra because I have no choice. He discussed a few things he thought they could do for me. I really was only interested in one. He said they could roll my five bills in to one. I asked if they could be rolled in to two ( one for the two internet accounts, one for the three phone accounts ). Sure, he said. Give it a month, but that's done for you. That was about four months ago. I still get five bills a month. So, he called to tell me they'd love to do something for me, because I am a good client, but the thing he offered, he couldn't actually do. It's kind of ironic, in a lot of ways....